NLR AI: Your Competitive Edge in Hospitality & Gaming's Next Era

A DIVISION OF NEW LEVEL RADIO

Optimize Every Guest Touchpoint, Instantly

Meeting guest expectations isn’t enough today; you need to exceed them while keeping a sharp eye on costs. Our AI-powered platform enables hotels, casinos, and resorts to deliver hyper-personalized service at scale, optimize operations in real-time, and unlock new revenue streams. With predictive guest journeys and multilingual concierge services, dynamic floor monitoring, and instant complaint resolution, NLR AI empowers properties to elevate experiences, boost loyalty, and capture measurable ROI—often saving millions while building guest loyalty.

AI-powered solutions for hospitality and gaming's biggest challenges.

Today’s hospitality leaders face a perfect storm of rising guest expectations and escalating operational costs—often exceeding $1M annually. Missed upsell opportunities, unresolved complaints, and the constant push to stand out in a crowded market add even more pressure. Success now depends on delivering personalized service at scale while driving both efficiency and differentiation.

Predictive Guest Journey Orchestration

  • Tailor recommendations and itineraries based on real-time behavior and preferences.
  • Increase upsell revenue and reduce concierge staffing costs.

Dynamic Casino Floor Concierge

  • Monitor high roller activity and deliver targeted comps in real time.
  • Boost VIP retention and reduce the need for costly dedicated hosts.

Real-Time Queue & Capacity Optimizer

  • Predict and redirect guest traffic to underutilized amenities.
  • Improve flow, staffing efficiency, and guest satisfaction.

Multilingual Cultural Concierge

  • Offer native-language support and culturally relevant experiences.
  • Capture international guest spending while reducing language-related staffing costs.

AI-Driven Crisis & Feedback Resolver

  • Instantly handle complaints and escalate when needed.
  • Reduce negative reviews and guest service staffing expenses.

15% lift in casino revenue:
Use of personalized game suggestions increased the number of spins per session, driving a 15% revenue bump in a real-world casino context Sportradar.


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more about NLR AI?

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CASINOS, HOTELS, GOLF RESORTS, DESTINATIONS

Transforming Hospitality & Gaming with Measurable ROI with NLR AI Services

Drive Revenue
Growth

Unlock 10–30% more upsell revenue and achieve 15–25% higher guest satisfaction through scalable, real-time personalization.

Cut Costs
Significatly

Reduce staffing expenses by $200K–$1M annually with seamless system integration and AI-powered efficiency.

Boost Loyalty & Competitive Edge

Increase repeat visits by 10–15%, earn stronger reviews, and stand out with advanced, real-time AI capabilities.

Interested in our services? 

  Victor Lentini is senior director of marketing at the Isle of Capri Casino, one of five Black Hawk gaming halls that are New Level clients. 

“It really adds to the liveliness of the property,” ... “The overall ambience of the floor has jumped in the last six months or so since we added the program.”

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