NLRAi: Your Competitive Edge in Hospitality & Gaming's Next Era

A DIVISION OF NEW LEVEL RADIO

Optimize the Guest Experience. Reduce Costs. Grow Revenue.

NLRAi helps casinos, hotels, and resorts deliver personalized service at scale while reducing expenses. 


With predictive guest journeys and real-time complaint resolution, our platform strengthens loyalty, boosts revenue, and improves the guest experience — all while saving millions.

What NLRAi Delivers

Proactive Guest Engagement
Tailored recommendations that drive upsells and reduce concierge costs.


Personalized Casino Concierge

Real-time player tracking and targeted comps to retain VIPs.


Queue & Capacity Optimization

Redirect guest traffic, improve flow, and increase satisfaction.


Multilingual Concierge

Native-language support that enhances international spending.


Instant Complaint Resolution
AI-powered responses that reduce staffing needs and prevent negative reviews.


Proven Impact


15% revenue lift from personalized game suggestions

$200K–$1M annual savings in staffing costs.

30% more upsell revenue with real-time personalization.




Interested in learning
more about NLRAi?


Submit a form below or
call us at
888-897-6034

CASINOS, HOTELS, GOLF RESORTS, DESTINATIONS

Transforming Hospitality & Gaming with Measurable ROI

Drive Revenue
Growth

Unlock 10–30% more upsell revenue and achieve 15–25% higher guest satisfaction with scalable, real-time personalization.

Cut Costs

Significantly

Reduce staffing expenses by $200K–$1M annually with seamless system integration and AI-powered efficiency.

Boost Loyalty & Competitive Edge

Increase repeat visits by 10–15%, strengthen reviews, and stand out with advanced, real-time AI capabilities.

Interested in our services? 

  Victor Lentini is senior director of marketing at the Isle of Capri Casino, one of five Black Hawk gaming halls that are New Level clients. 

“It really adds to the liveliness of the property,” ... “The overall ambience of the floor has jumped in the last six months or so since we added the program.”

Book an appointment